Feedback and complaints

Your feedback is important to BM Certification as it allows us to improve the quality of our service. To submit your feedback, complaint, or appeal to BM Certification, please prepare it in accordance with the BM Certification Complaints Process guidelines.




Feedback and complaints

BM Certification Feedback, complaint and appeal process

Please choose the most convenient way when submitting a review, complaint, or appeal:

By phone: +371 67772135;

By e-mail:;

By post:
BM Certification, SIA
Jūrkalnes iela 15,
Rīga, LV – 1046,

Please provide a clear description of your complaint, objective evidence to support each element or aspect of the complaint, and the name and contact information of the person submitting the complaint.

All complaints received by BM Certification are acknowledged, investigated, and followed-up on.

For more information on the Complaints process, please refer to:


All information you provide is used to improve BM Certification services, as well as to conduct further research to prevent problems that have arisen. BM Certification processes your personal data and information in accordance with GDPR requirements.


SCS Global Services

SCS Feedback and Complaints Process

BM Certification provides FSC certification services in cooperation with SCS Global Services.

Click here for the full SCS Global Services feedback and complaint process.

SCS Global Services investigates complaints and appeals in compliance with its Complaint and Appeal, and Dispute Procedure. In the case of complaints against the actions of an SCS client, the complainant should first attempt to resolve the issue with that client prior to requesting that SCS become involved. In the case of appeals, the appellant must lodge its appeal with SCS against any adverse decision taken by SCS within thirty (30) calendar days after notification of the decision.

SCS Global Services

BM Certification bietet FSC Zertifizierungsdienstleistungen in Kooperation mit SCS Global Services an.

Für weitere Informationen zum gesamten Beschwerde- und Einspruch Prozess klicken Sie bitte hier.

SCS Global Services untersucht Beschwerden und Einsprüche in Übereinstimmung mit seinem Beschwerde- und Einspruchsverfahren und folgend seinem Streitschlichtungsverfahren. Bei Beschwerden gegen die Handlungen eines SCS-Kunden sollte der Beschwerdeführer zunächst versuchen, das Problem mit diesem Kunden zu lösen, bevor er die Beteiligung von SCS anfordert. Im Falle von Beschwerden muss der Beschwerdeführer innerhalb von dreißig (30) Kalendertagen nach Bekanntgabe der Entscheidung bei SCS Beschwerde gegen jede von SCS getroffene nachteilige Entscheidung  einlegen.

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Is the company already certified or has it been certified?

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Please describe what the company does and which processes and / or products / services you want to certify.

Is your company's activity related to the provision of a service or delivery / service of a product in the customer's territory?

How many locations does the company have (territories, addresses)?

Total number of employees in the company

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