Feedback and complaints

Your feedback is important to BM Certification as it allows us to improve the quality of our service. To submit your feedback, complaint, or appeal to BM Certification, please prepare it in accordance with the BM Certification Complaints Process guidelines.

 

 

 

Feedback and complaints

BM Certification Feedback, complaint and appeal process

Please choose the most convenient way when submitting a review, complaint, or appeal:

By phone: +371 67772135;

By e-mail: info@bmcertification.com;

By post:
BM Certification, SIA
Jūrkalnes iela 15,
Rīga, LV – 1046,
Latvija

Please provide a clear description of your complaint, objective evidence to support each element or aspect of the complaint, and the name and contact information of the person submitting the complaint.

All complaints received by BM Certification are acknowledged, investigated, and followed-up on.

For more information on the Complaints process, please refer to:

Confidentiality

All information you provide is used to improve BM Certification services, as well as to conduct further research to prevent problems that have arisen. BM Certification processes your personal data and information in accordance with GDPR requirements.

BM CERTIFICATION PARTNERS

BM TRADA Complaint and appeal process

BM Certification represents the Warringtonfire testing and certification limited brand BM TRADA www.bmtrada.com.

All complaints received by BM BM TRADA are acknowledged, investigated, and followed-up on.

Complaints policy

Please provide a clear description of your complaint, objective evidence to support each element or aspect of the complaint and the name and contact information of the person submitting the complaint.

BM TRADA uses best endeavors to keep the complainant informed of the progress in evaluating the complaint and will formally notify the complainant of the end of the complaint handling process. The final notification will include a summary of the investigation, its findings and any action taken as a result.

All complaints must be submitted in writing to:
BM TRADA Central Compliance Department,
Stocking Lane,
Hughenden Valley,
High Wycombe,
Buckinghamshire,
HP14 4ND

E-mail: complaints@bmtrada.com

For more information on the BM TRADA Complaints process, please refer to:

Disputes and appeals policy

Please provide a clear description of your appeal, objective evidence to support each element or aspect of the appeal and the name and contact information of the person submitting the appeal. All disputes and appeals received by BM TRADA are fully investigated.

All disputes and appeals must be submitted in writing to:
BM TRADA Central Compliance Department,
Stocking Lane,
Hughenden Valley,
High Wycombe,
Buckinghamshire,
HP14 4ND

E-mail: complaints@bmtrada.com

For more information on the BM TRADA Disputes and appeals process, please refer to:

SCS Global Services

SCS Feedback and Complaints Process

BM Certification provides FSC certification services in cooperation with SCS Global Services.

Click here for the full SCS Global Services feedback and complaint process.

SCS Global Services investigates complaints and appeals in compliance with its Complaint and Appeal, and Dispute Procedure. In the case of complaints against the actions of an SCS client, the complainant should first attempt to resolve the issue with that client prior to requesting that SCS become involved. In the case of appeals, the appellant must lodge its appeal with SCS against any adverse decision taken by SCS within thirty (30) calendar days after notification of the decision.


Skundai ir apeliacijos

Visi skundai ir suinteresuotųjų šalių pretenzijos BM TRADA adresu yra registruojami, nagrinėjami ir sprendžiami.

 

Skundų teikimas ir nagrinėjimas

Pateikite aiškų skundo aprašymą, objektyvius įrodymus, pagrindžiančius kiekvieną skundo elementą ar aspektą, ir skundą teikiančio asmens vardą, pavardę bei kontaktinę informaciją.

Visus gautus skundus ir suinteresuotųjų šalių pateiktus klausimus BM TRADA registruoja, nagrinėja ir sprendžia. BM TRADA deda visas pastangas, kad pareiškėjas / apeliantas būtų informuojamas apie skundo / klausimo nagrinėjimo eigą; kad pareiškėjui/apeliantui būtų oficialiai pranešama apie skundo / klausimo nagrinėjimo pabaigą. Galutiniame pranešime pateikiama skundo / klausimo nagrinėjimo santrauka, išvada ir išvardinami visi veiksmai, kurių buvo imtasi.

Visi skundai / klausimai teikiami raštu:
BM TRADA Central Compliance Department,
Stocking Lane,
Hughenden Valley,
High Wycombe,
Buckinghamshire,
HP14 4ND

E: complaints@bmtrada.com

Išsamesnės informacijos apie BM TRADA skundų teikimą ir nagrinėjimą žr. Guidance to BM TRADA Certification complaints handling procedure.

 

Ginčų ir apeliacijų teikimas bei nagrinėjimas

Pateikite aiškų apeliacijos aprašymą, objektyvius įrodymus, pagrindžiančius kiekvieną apeliacijos elementą ar aspektą, ir apeliaciją teikiančio asmens (pareiškėjo, apelianto) vardą ir pavardę bei kontaktinę informaciją. Visi BM TRADA gaunami ginčai ir apeliacijos yra išsamiai nagrinėjami.

Visi ginčai ir apeliacijos teikiami raštu:
BM TRADA Central Compliance Department,
Stocking Lane,
Hughenden Valley,
High Wycombe,
Buckinghamshire,
HP14 4ND

E: complaints@bmtrada.com

Išsamesnės informacijos apie BM TRADA ginčių ir apeliacijų teikimą bei nagrinėjimą žr.  Guidance to disputes & appeals procedure.

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